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Synnex acquires IBM’s customer services business
Synnex’s US$505m acquisition of IBM’s customer services business is big news for the CRM BPO market.
Apple won’t crumble just yet…
"Even post-Jobs Apple still does great theatre, even if most of what was announced was unusually well-heralded in the blogosphere…"
Apple iPhone event: The world is waiting...
"Apple needs to demonstrate in the coming months that it has other product lines which can start to make up for slowing growth and falling margins in iPhone and iPad."
Vodafone finally cashes in on Verizon Wireless
Joint ventures and strategic partnerships have a productive lifecycle and this one had run its course...
Microsoft shows consumer tech mettle with Nokia phone buy
"The heat may be off for Nokia’s shareholders but for Microsoft’s investors the fire is only just being stoked."
Is enterprise mobile fast maturing?
Enterprise mobile is fast maturing from a niche tool to become a core business platform, according to industry analysts Ovum.
Can IBM and Adobe lead the enterprise digital marketing platform?
With mega-vendors investing tens of billions of dollars to gain a foothold in the enterprise digital marketing platforms market, Ovum believes IBM and Adobe hold the short-term advantage.
Is the cloud BI market heating up?
The benefit for enterprises is the ability to start with as little as one user and grow to thousands, allowing companies to start smaller projects quickly and scale later as organisational needs change.
Is Facebook trending in the right direction?
Coming off a poor run of results post IPO, the story of Facebook’s Q2 results is one of progress, regeneration and strategic investment.
Microsoft Office comes to those who wait...
Microsoft surprised almost everyone with the release of Office Mobile for iPhone last month.
Will software robots ring the death knell for offshoring?
Offerings around robotics and automation will mature and lead to significant cost savings in service delivery but software robots will not spell the end of offshoring, despite industry claims it will.
Will data be the new cloud computing oil?
Cloud computing promises to tackles two hitherto irreconcilable IT challenges: the need to reduce costs and the need to boost innovation.
Telcos: Compete less, collaborate more
Innovation is critical to telco survival. Yet many operators miss the big picture, exaggerate the threat from over-the-top (OTT) players, and misunderstand the broader benefits of innovation.
Is Oracle's Database 12c set to surprise?
Company recently announced the long-expected release of the next edition of its flagship data platform, Oracle Database 12c, with a few surprises.
Telcos: Ignore Big Data at your peril
Predicting and reducing churn, promoting loyalty, upselling and cross-selling offers, and personalising services are all key areas where telcos can le
BYOD is here to stay, but should CIOs respond?
Business leaders need to respond and adapt now to this change in employee behaviour, rather than being steamrollered by it.
Dramatic Apple's iOS 7 is "unrecognisable"
Tech giant acknowledged the need for a user interface refresh and was willing to do something "pretty dramatic" with the launch of iOS.
Should CIOs explore design-thinking techniques?
Human-centered design thinking and approaches gaining mainstream credence among private sector decision-makers focused on innovation.
Aussies prefer in-house ICT
Despite media hype to the contrary, ICT remains predominantly an in-house affair for Australian CIOs.
Radical changes for the enterprise landscape by 2020?
Future employees will face a very different work life from today – never tethered to one location and able to share and access knowledge more easily.
Ovum: Good luck finding those Galaxy S4 features
Smartphones, dumb users - will your Samsung Galaxy S4 outwit you?
Consumers say NO to internet tracking
Digital consumers around the world are starting to tire of their personal data being collected across the internet.
BB10 will not save RIM
Research In Motion will get a boost but not salvation from their BlackBerry 10 product launch this week.
Helping telcos control cost
A US$126 billion opportunity for vendors according to research group Ovum.