Results:

“It’s great to see APAC brands making significant progress in improving customer experience, however, currently they aren’t setting the bar high enough for a customer-centric strategy."More

Are you an online retailer? This guide details the threats that you need to be aware of to keep safe in the biggest ever year of online shopping.More

While 72% of Australian respondents prefer to shop in-store, more than any other country surveyed, 33% say they will now shop online more often.More

Opportunity beckons to upgrade supply chain processes, transform the consumer experience and build customer loyalty across the omni-channel landscape.More

The project will see the leading online retailer roll out more than 100 autonomous mobile robots and is the largest deployment of its kind in A/NZ.More

New survey finds one in four retailers have permanently lost critical business data, damaging sales and revenue.More

ComCom accuses Becextech of a number of breaches, including false price claims.More

The move is set to benefit consumers by providing more competition in the market and reducing prices.More

New Zealand businesses are now able to sell ‘essential’ non-food consumer products such as computer equipment and mobile phones, while the country remains at Alert Level 4 lockdown.More

"With more Kiwis shopping online than ever before it makes sense for online retailers to look to increase their marketing reach and improve their advertising return on investment."More

"Asia Pacific is one of the fastest-growing markets for Emarsys and Adam brings the industry knowledge and depth of retail understanding to steward the business in this exciting phase of growth."More

Black Friday is arguably the most anticipated retail sales period in the world, when brands offer consumers the largest discounts and promotional offers.More

The total number of certificates using lookalike domains is more than 400% greater than the number of authentic retail domains.More

"Buy Now Pay Later has changed the face of the way we pay for goods."More

Augmented reality and virtual reality will rely on 5G to change the customer experience inside and outside retail stores.More

This week Instagram announced a new feature called checkout, which allows users to buy products they find on Instagram. More

42% of Australian consumers have visited a store for the first time because of the enjoyable online digital experience the brand provided.More

New Zealand online retailer Mighty Ape has been quick to fix  issues that publicly shared some customers’ birthdates and product wishlists.More

Adobe has revamped its Adobe Experience Cloud to offer customer experience management (CXM) capabilities that draw on AI and machine learning technology.More

The light is shining on confusing complexities and consumer complaints about online retail and telco marketing behaviours in the new report. More

Buy mobile has been warned for claiming discounts against retail prices it could not show proof for when asked.More

The Commerce Commission has names published its priority focus areas for the upcoming year, including implementing new telecommunication regulations.More

When you are establishing an e-commerce site, there are some things you’ll want to be aware of to maximise the rate of purchase completion.More

The warehouse and distribution centre new should provide enough room for growth for several more years.More