Australian and New Zealanders are happy to embrace a full range of self-serve and human customer service options, placing the highest premium on speed, knowledge, and accuracy of outcomes.More

“This past year, infrastructure trends focused on how technologies like AI or edge computing might support rapidly growing infrastructure and support business needs at the same time."More

The AI Forum of New Zealand has appointed three local business women who are charged with leading New Zealand’s use of AI into 2020 and beyond.More

“It is an enterprise with a mission to end preventable blindness through the use of affordable smartphone technology and artificial intelligence."More

The Hub will first begin in Malaysia and Indonesia, with the intention of creating a strong foundation for AI innovation across Asia.More

Increases investments in its relationship with AWS in the areas of ML/AI and customer connectivity.More

Enticed by the potential for the technologies to streamline workflows and improve customer service, organisations will be undertaking RPA deployments in ever-increasing numbers.More

Enterprise planning and performance management software provider Jedox has partnered with Microsoft to outline how finance departments are evolving with digital transformation. More

With the increased capabilities brought by AI, video analytics is arriving at a point where it can perform tasks that will have a direct impact on security, safety and efficiency. More

New Zealand urgently needs to increase its focus on the core foundations needed to operate in an AI enabled future.More

Artificial Intelligence is said to be one of the most revolutionary forces for the insurance and financial trades in New Zealand, according to a new report by the AI Forum of New Zealand.More

Forrester has recognised OpenText media management for the strength of its core library services and video capabilities.More

A new research paper outlines how machine learning designers can safeguard their creations against the undesirable effects of racial and gender bias.More

A new Pegasystems survey shows Customer service representatives want to help but are frustrated with inadequate and outdated software.More

Sophisticated virtual assistants can be created to help with anything from 24/7 customer service and conversational commerce to supporting business users.More

CIOs cited chatbots as the primary focus of AI investments in their organisations this year. More

Intelligent chatbots combine the power of automation with the power of AI to offer a much richer range of services.More

“IQ Bot’s latest release further simplifies the automation journey by empowering business users to easily harness AI and machine learning to rapidly automate document-centric processes by themselves."More

“Fintech is poised to have a much greater impact in 2020 than many people realise.”More

Those who have started the journey with workflow automation will expand their efforts while some businesses who have yet to begin will get to work.More

Modern web-scale cloud applications are simply too complex to be operated by humans alone.More

NVIDIA has achieved its fastest results yet for its AI inference workloads in data centers and the edge.More

Google Cloud has introduced TensorFlow Enterprise for businesses that want to become more deeply involved in artificial intelligence technologies.More

Advancements to HPE SimpliVity deliver an AI-driven experience, modernises data protection and enhances usability.More