New data has revealed just how dire data management was before GDPR’s implementation
Using Freedom of Information (FOI) request data from the Information Commissioner's Office (ICO), Redscan found that businesses routinely delayed breach disclosure and failed to provide important details to the ICO over the year prior to GDPR’s enforcement.
On average, businesses waited three weeks after discovery to report a breach to the ICO, while the worst offending organisation waited 142 days. Meanwhile, the vast majority (91 percent) of reports to the ICO neglected important information like the impact of the breach, the recovery process, and dates.
The FOI also revealed that hackers disproportionately targeted businesses at the weekend, while many reports would be issued to the ICO on a Thursday or Friday – possibly in an attempt to minimise potential media coverage.
Other key findings from the 182 data breach reports analysed by Redscan include:
“Data breaches are now an operational reality, but detection and response continue to pose a massive challenge to businesses”, says Redscan director of cybersecurity Mark Nicholls.
“Most companies don’t have the skills, technology or procedures in place to detect breaches when they happen, nor report them in sufficient detail to the ICO. This was a problem before the GDPR and is an even bigger problem now that reporting requirements are stricter.”
According to Redscan’s analysis, financial services and legal firms are far better at identifying and reporting breaches than general businesses, which has been put down to increased regulatory awareness and the highly sensitive nature of data processed in these industries.
On average, financial services firms took 37 days to identify a breach, legal firms took 25 days, while companies classified as ‘general business’ took 138 days. Financial services (16 days) and legal firms (20 days) were also quicker to disclose breaches to the ICO than general businesses (27 days).
“The fact that so many businesses failed to provide critical details in their initial reports to the ICO says a lot about their ability to pinpoint when attacks occurred and promptly investigate the impact of compromises. Without the appropriate controls and procedures in place, identifying a breach can be like finding a needle in a haystack. Attacks are getting more and more sophisticated and, in many cases, companies don’t even know they’ve been hit,” says Nicholls.
“In general, firms operating across the financial and legal sectors are among those better prepared to manage data breaches. The fact that even businesses in these high-value sectors were taking two to three weeks to divulge incidents is a key reason why the reporting rules have since been tightened.”
Nicholls says despite the heavier regulation, GDPR is in no way a silver bullet.
“It’s incredibly optimistic to think that businesses are better at preventing and detecting data breaches since the introduction of the GDPR. Despite the prospect of a larger penalty, many are still struggling to understand and implement the solutions they need to achieve compliance,” concludes Nicholls.