SecurityBrief Asia - Technology news for CISOs & cybersecurity decision-makers

Customer service stories

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Kinetic IT named Australia's Best Managed Company for third year
Yesterday
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customer service
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canada
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deloitte
Australian tech solutions provider, Kinetic IT, secures title of 'Australia's Best Managed Company' for the third successive year, showcasing unwavering industry performance.
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Aussie consumers want sustainable product returns approach
2 days ago
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customer service
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recycling
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customer loyalty
Australian consumers seek greater sustainability in product returns, with nearly half suggesting retailers could enhance their sustainability credentials.
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Research highlights power of human connection in tech sector
2 days ago
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ai
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customer service
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workplace culture
Research reveals the key role of interpersonal relationships for success in the tech industry and challenging notions of AI dominance.
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How voice recognition technology can transform customer experience in Australia
3 days ago
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cx
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customer service
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zendesk
Voice recognition technology is predicted to accelerate Australia's customer experience revolution, offering streamlined, secure, and personalised interactions across industries.
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LogChain appoints Jim Halkyard as CTO in bid to revolutionise supply chains
3 days ago
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digitalisation
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transparency
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customer service
Global trade disruptor LogChain appoints industry veteran Jim Halkyard as Chief Technical Officer, signaling a major move towards the digitalisation and revolution of the supply chain industry.
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What does ‘AI-first’ actually mean to business success?
Last week
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digital transformation
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cx
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ai
Exploring 'AI-first' in business means prioritising artificial intelligence in the core of product design and operations, fostering unparalleled efficiency, agility and customer satisfaction.
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Australian brokers struggling with customer service
Last week
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cybersecurity
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insurance
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customer service
Australian insurance brokers face more difficulty managing customer service demands than covering natural disasters or cyber attacks.
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UK retail picks up but online experience lets shoppers down
Last week
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social media
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customer service
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inflation
Despite a market recovery, 85% of UK shoppers feel let down by online retailers in terms of pricing and delivery, says a Celigo survey.
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Brother Australia launches innovative Professional Monochrome Laser range
Last week
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workflow automation
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customer service
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productivity
Brother Australia announces its Professional Monochrome Laser range, an innovative and highly durable line of A4 format printers. The new range emphasises enhanced productivity, advanced security features, sustainability and mobile connectivity.
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Australian brands risk $74bn over poor out-of-hours service
Last week
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cx
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chatbots
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qualtrics
Australian businesses could lose $74bn due to poor out-of-hours customer service, according to a study by Qualtrics, citing growing consumer frustration with inadequate after-hours support.
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SBM marketing agency unveils new advanced studios in Melbourne
Last week
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digital marketing
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social media
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collaboration
Full-service marketing agency, SBM, launches its state-of-the-art studios in Moorabbin, Melbourne, to bolster its commitment to enhanced customer service and regional presence.
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ASUS announces winners of 2023 Business Partner Awards
This month
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asi solutions
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customer service
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asus
ASUS reveals winners of the 2023 ASUS Business Partner Awards, recognising Australian partners for their contributions.
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Kingston Technology retains top spot in 2023 SSD market share
This month
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kingston
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customer service
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ssd storage
Kingston Technology remains the dominant force in the global SSD market in 2023, securing a 23.8% share, through persistent delivery of high-quality SSDs and remarkable customer service.
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Australian fleet managers embrace tech to combat rising costs
This month
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fleet management
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productivity
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gps
Amid expanding operational costs, Australian fleet managers increasingly adopt GPS fleet tracking and other tech solutions, significantly reducing fuel, labour, and maintenance costs, the 2024 Fleet Technology Trends Report reveals.
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The benefits and risks of Artificial Intelligence
This month
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ai
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customer service
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it spending
AI is a powerful business tool, yet it carries potential risks. According to Immuta's 2024 Data Security Report, robust data governance is crucial to maintain security.
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Telcom announces Elliott Mueller as CEO & Steve Best as Non-Executive Director
This month
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customer service
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wholesale
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bt
Manchester's Telcom appoints Elliott Mueller as CEO and Steve Best as Non-Executive Director, bolstering its leadership team with their considerable telecoms sector experience.
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IWD 2024: Navigating the tech landscape to fulfil customer needs
This month
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dei
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customer service
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it industry
Bianca Ipscwitz narrates her experiences navigating the dynamic and exciting tech industry to meet diverse customer needs.
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Jason W. Adkins to take over as Bluebird Network CEO in 2024
This month
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customer service
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mba
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economics
Jason W. Adkins has been appointed as the new CEO of communications infrastructure provider Bluebird Network, set to assume duties from March 2024 following a successful telecom career spanning nearly three decades.
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Derby Council & ICS.AI boost AI transformation with GBP £7m project
This month
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ai
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information management
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digital assistants
Derby City Council and AI industry leader ICS.AI have ramped up their partnership with a GBP £7 million, four-year project, leveraging AI to transform public services and boost efficiency.
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Yellow.ai unveils Email Automation feature for streamlined support
This month
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cx
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salesforce
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sap
Yellow.ai launches an AI-powered Email Automation feature, revolutionising customer service with real-time responses, increased efficiency, and reducing operational costs by 60%.
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Sabio leadership: My journey of growth and inspiration
This month
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ai
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leadership
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london
The Sabio CEO recounts the company's rise from a small UK-based team to a global leader in contact centre solutions, predicated on innovation and a strong people-centred ethos.
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Launtel secures deal to boost Australia's NBN resilience
This month
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customer service
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accc
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nbn
Launtel secures a $5m Superloop contract for internet service enhancements, marking a significant expansion stride and a boost for Australia's NBN customers.
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Teradata's ClearScape Analytics boosts profitability, study reveals
This month
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ml
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ai
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customer service
Teradata's ClearScape Analytics showed a massive profitability increase, backed by data scientist productivity, quicker market access, and AI/ML model scalability.
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Maxis announces enhanced collaboration with Google Cloud for GenAI expansion
Last month
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bi
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data analytics
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digital transformation
Maxis expands strategic partnership with Google Cloud to integrate generative artificial intelligence within its operations, aiming to digitally transform enterprise businesses.